A CX REVOLUTION or revelation?

Customer Experience (CX) is at the center of every strategic business discussions happening today. From Amazon, Google and Zappos to Disney and Patagonia, they all excel in delivering on customer experience, but each one differentiates in its own unique way.

Do you know your CX Differentiator (CXD)?

At Perfecx, we focus on designing three key things: differentiated customer experience, strategies that help you connect and convert with customers and the organizational changes needed to make it successful. Here's how we can help:

CX

Customer experience is more then customer service and user experience. Every interaction has meaning. We can help you map out where you are today, how that compares to your competitors and define what experiences will differentiate your brand into the future.

Connect & Convert

It isn't enough to simply find and understand your CXD. You need to create a business that embraces that position. We will develop solutions that focus on your target customer using a service design approach and the best technology platforms that maximize the life time value of that customer.

change

Marketing alone won't engage and motivate employees who live it everyday. In many cases, it requires cultural and organizational change management to make it happen. We can provide guidance on structures, business processes and the digital infrastructure needed to win.